Terms of service
TERMS OF SERVICE
These terms apply to all purchases from Blue Bohemian Australia Pty Ltd trading as Blue Bohemian Tents (ABN 78 655 718 255) (“Blue Bohemian Tents”, “we”, “us”), 334 Friday Hut Rd, Possum Creek NSW 2479, Australia. By placing an order you accept these terms. Your order is accepted once it’s dispatched.
1. How to buy. Pay securely online by credit card, PayPal or the other payment options shown at checkout.
2. Availability. All products are subject to availability. If we can’t supply an item, we’ll contact you and either offer a similar product (your choice) or refund your payment in full.
3. Specifications. Colours, sizes and measurements are approximate. Minor manufacturer changes may occur without notice, and significant changes will be shown on the website. Coloured canvas will fade over time under Australian UV, and a UV protector such as Nikwax Solarproof helps.
4. Cancellations. You can cancel a pre-order at any time before it’s dispatched for a full refund.
5. Pricing. Prices are in Australian dollars and include GST. Freight is extra unless stated. Orders are charged at the price shown when you order. Shipping quotes and discounts are valid for 7 days.
6. Shipping. See our Shipping Policy.
7. Damage in transit. See section f of our Shipping Policy.
8. Warranty.
a. Blue Bohemian tents come with a 2-year manufacturer’s warranty and lifetime support (advice, care help and spare parts for as long as you own your tent).
b. Lotus Belle tents come with a 1-year warranty.
c. Accessories are covered for 6 months. Some items, such as petticoat and aluminium roofs, are for short-term use only.
d. Warranty periods start from the date you receive your product. To claim, email sales@bluebohemian.com with photos. We’ll repair or replace faulty parts, and may ask for the item to be returned for inspection at our cost.
e. The warranty doesn’t cover misuse, modification, wear and tear, or the situations in sections 11–13.
These warranties are in addition to your rights under the Australian Consumer Law.
9. Returns and refunds. See our Refund Policy.
10. Deposits. See our Refund Policy.
11. Responsible use. We can’t be responsible for injury or damage caused by weather (including high winds and flooding), pitching in unsuitable sites, animals, fires, falling trees or other hazards. Please follow our instructions and heed weather warnings. Mould is an environmental issue, not a manufacturing fault, so preventing it is the owner’s responsibility. New canvas may let a little water through at first until the fibres swell. This settles after a few wettings.
12. Stoves and appliances. Using stoves, heaters or other appliances in or near a tent is at your own risk. Follow local fire rules.
13. Commercial and public use. If our products are used commercially or by the public, you are responsible for correct pitching, regular checks and your own public liability insurance. We aren’t liable for your business losses. Any refund will not exceed the price you paid.
14. Privacy. See our Privacy Policy.
15. Abuse. We’re committed to great service, but abuse or harassment of our team won’t be tolerated.
16. Changes and governing law. We may update these terms, and changes apply to orders placed after the update. These terms are governed by the laws of New South Wales, Australia.
Contact: info@bluebohemian.com.au · 1300 4 83687