Refund policy
RETURNS AND REFUNDS
Blue Bohemian Tents is a trading name of Blue Bohemian Australia Pty Ltd (ABN 78 655 718 255). Nothing in this policy limits your rights under the Australian Consumer Law.
Our tents are large, heavy products, so we don’t accept returns for change of mind. Returns must be in the original packaging.
Damage in transit, missing or wrong items: please check your order on arrival and email info@bluebohemian.com.au with photos within 1 week of delivery.
Manufacturing defects: covered by our warranty and can be claimed at any time during the warranty period:
• Blue Bohemian tents (Better Bell, Classic Bell): 2 years plus lifetime support
• Lotus Belle tents: 1 year
• Accessories: 6 months
See section 8 of our Terms of Service for full details.
If we owe you a refund, we’ll confirm by email and refund to your original payment method within 3 weeks of our email, or within 3 weeks of receiving any returned product. We always try to refund sooner.
DEPOSITS AND DELAYS
If we can’t deliver an item within the timeframe quoted when you ordered, you can have a full refund of your deposit. If a factory shipment is delayed, we may ask you to accept a later delivery. That’s your choice, and if you’d rather not wait, we’ll refund your deposit in full.
Questions: info@bluebohemian.com.au