Shipping policy
Unlike competitors we are Austalia based and have our warehouse in Brisbane. On some items there is a wait period of 2 months so please contact us if you need it sooner and we can make-arrangements.
In view of the continued global spread of the Coronavirus pandemic, we would like to reassure you that our team is working hard to operate our business as normal.
Our warehouse and office staff are working remotely from their homes to make sure our customer services lines remain open.
Should you have any questions, please do contact us and we would like to take this opportunity to thank you for your continued support and to wish you the very best of health.
When you place an order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system. Once the order is dispatched you will be sent an email with the tracking number for your consignment. Our international deliveries will be made by DHL and takes around 5-7 days to be delivered.
Please add your Mobile number to the order and they will text you hour window when to expect it on the day of delivery.
Please note we are unable to ship our larger items to PO Boxes due to them being sent FREIGHT. Please use a physical address.
Missed Deliveries
Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In this case you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.
First Time Orders
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.